Privacy Policy

1. Who we are

This privacy policy applies to Manchester Carpet Fitters ("we", "us", "our"), a carpet supply and fitting business based in Manchester, United Kingdom.

Contact for privacy enquiries:
Email: enquiries@manchestercarpetfitters.co.uk
Phone: 07780 347886 (also 07494 087222)

We are the data controller for personal information collected through this website and when you contact us by phone, WhatsApp, email or in person about our services.

2. Information we collect

We may collect and process the following personal information:

• Name and contact details (phone number, email address, WhatsApp number)
• Address or location details you give us for measuring, quoting, delivery or fitting
• Details of your enquiry or job (room sizes, flooring type, preferred dates)
• Payment and invoice details where we carry out paid work
• Technical data such as browser type and general device information if our hosting logs collect it

This website does not currently include an online contact form. When you email, call or message us, we process the information you choose to send.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Arrange measures, delivery and fitting appointments
• Supply products and carry out fitting services
• Manage payments, invoices and basic business records
• Comply with legal and accounting obligations
• Improve how we run the business where that is compatible with the original purpose

4. Lawful bases (UK GDPR)

We process personal data under one or more of these lawful bases:

• Contract - where processing is needed to take steps at your request before a contract, or to perform a contract for supply and/or fitting
• Legitimate interests - to run and promote a local trade business, respond to enquiries, and keep appropriate records, balanced against your rights
• Legal obligation - where we must keep records for tax, accounting or other UK law
• Consent - where we ask for it (for example certain marketing), which you can withdraw at any time

5. Sharing your information

We do not sell your personal information. We may share it only where needed, for example with:

• Service providers who support our business (such as IT, email hosting, accountants or payment providers), under appropriate arrangements
• Suppliers involved in delivering materials for your job, where that is necessary
• Professional advisers or authorities where required by law or to protect our legal rights

If any provider processes data outside the UK, we take steps to ensure appropriate safeguards are in place as required by UK data protection law.

6. How long we keep information

We keep personal information only as long as needed for the purposes above. Enquiry details that do not lead to work are usually kept for a shorter period. Job, invoice and accounting records are typically retained for up to six years (or longer if the law requires) and then securely deleted or anonymised.

7. Cookies and this website

This website is primarily informational. It may use essential technical storage required for the site to function. We do not use advertising cookies to track you across other sites. Our hosting provider may generate standard server logs (for example IP address, time of visit and pages requested) for security and reliability. Those logs are not used by us for marketing.

If third-party tools are later added (for example embedded maps loaded from Google), those providers may set their own cookies or process technical data under their own policies when the content loads.

8. Your rights

Under UK GDPR you have the right, in certain circumstances, to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to certain processing
• Data portability, where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details at the top of this policy. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure; if you have concerns about contacting us online, please use the phone number above.

10. Children

Our services are aimed at adults arranging flooring for homes or premises. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be published on this page with an updated date.

12. Contact

Questions about this policy or your personal data:
Manchester Carpet Fitters
Manchester, United Kingdom
enquiries@manchestercarpetfitters.co.uk
07780 347886
07494 087222